Last updated: October 2025

1. Who We Are

RoboCoach Academy (“we”, “our”, or “us”) provides coaching, learning and digital training services through our website robocoach.academy.

We’re committed to protecting your privacy and handling your information responsibly, transparently and in line with the UK General Data Protection Regulation (UK GDPR) and, where relevant, the EU GDPR.

If you have questions about this notice or how we handle your information, contact:
Email: privacy@robocoach.academy
Postal address: RoboCoach Academy, London, United Kingdom

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2. Information We Collect

We collect personal information that helps us deliver our services and improve your experience. This may include:

• Contact details – name, email address, phone number

• Account information – login details, course enrolments or subscriptions

• Payment information – processed securely by Stripe or another trusted provider (we never store full card details)

• Usage data – how you use our website, courses, chatbot, or other features

• Technical data – IP address, browser type, device identifiers, cookies and similar technologies

We collect this information when you register, subscribe, make a purchase, contact us, or interact with our platform.

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3. How We Use Your Information

We use your information to:

• Provide access to coaching, training and learning content

• Communicate with you about your account or learning progress

• Respond to questions or support requests

• Process payments and manage subscriptions

• Improve our services and user experience

• Comply with legal or financial obligations

• Send updates or marketing messages (only if you’ve opted in)

We process your data under one or more lawful bases:

• To fulfil a contract with you

• With your consent (for example, for newsletters or cookies)

• For our legitimate interests (such as improving services)

• To comply with a legal obligation

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4. How We Store and Protect Your Data

Your information is stored securely on servers within the UK or EEA. We use technical and organisational safeguards to protect your data from unauthorised access, loss or misuse.

Access is limited to staff and trusted service providers who need it to perform their roles. All are bound by confidentiality and data-processing agreements.

We keep your personal data only as long as needed to deliver our services or meet legal requirements. After that, we securely delete or anonymise it.

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5. Sharing Your Information

We do not sell or rent your data. We may share limited information with:

• Service providers (e.g. hosting, payment, analytics or email providers)

• Professional advisers (legal, financial, or compliance specialists)

• Authorities when required by law or regulation

All third parties are required to keep your information secure and use it only for agreed purposes.

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6. International Data Transfers

If we transfer data outside the UK or EEA, we ensure it’s protected using approved safeguards such as adequacy decisions or standard contractual clauses under GDPR.

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7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate effectively and understand how visitors use it.

Types of cookies we use:

• Essential cookies – required for core functionality (such as login or checkout).

• Analytics cookies – help us understand how users interact with our site and improve performance.

• Preference cookies – remember your settings, such as theme or language.

You can manage or delete cookies through your browser settings. Where required, we’ll ask for your consent before using non-essential cookies. Continuing to browse our site means you agree to our use of cookies as described here.

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8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data in certain cases (“right to be forgotten”)

• Object to or restrict specific processing

• Withdraw consent at any time (for example, for marketing emails)

• Request a copy of your data in a portable format

To exercise these rights, contact privacy@robocoach.academy. We’ll respond within 30 days.

If you’re not satisfied with our response, you can raise your concern with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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9. Marketing and Communications

We’ll only send marketing messages if you’ve opted in. You can unsubscribe anytime by clicking “unsubscribe” in our emails or contacting us directly.
We never share your contact details with third parties for their marketing purposes.

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10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll update the “Last updated” date above. If changes are significant, we’ll notify you by email or via the website.

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11. Contact Us

For questions, data requests or complaints, please contact:
Email: info@robocoach.academy